Refund & Cancellation Policy

Last updated: 26 April 2026

GiftDesk is presently offered to FNP and authorised partner organisations under an internal commercial arrangement. The terms below apply only if and when GiftDesk introduces a paid external plan; until then this policy is published for transparency and to satisfy payment-gateway compliance.

1. Subscription cancellation

You can cancel a paid subscription at any time from Settings → Billing or by emailing support@giftdesk.com. Cancellation stops future renewals; access continues until the end of the current billing period.

2. Refunds

• Monthly plans: non-refundable once the billing period has begun.
• Annual plans: within 14 days of the initial purchase, you may request a full refund. After 14 days the plan is non-refundable for the remainder of the term.
• Add-ons / one-time charges: non-refundable once the feature has been used (e.g. a generated PPT delivered, an email sent).
• Service failure: if GiftDesk is unavailable for a continuous period exceeding 24 hours due to a fault on our side, we will issue a pro-rata credit on request.

3. How to request a refund

Email support@giftdesk.com from the email address registered on your account, within the eligible window. Include your invoice number and a brief reason. Approved refunds are processed to the original payment method within 7–10 business days.

4. Chargebacks

Please contact us before raising a chargeback — almost every issue can be resolved faster directly. Unjustified chargebacks may result in account suspension.

5. Changes

We may update this policy as we introduce paid plans. Any changes will not retroactively affect refunds already approved.

6. Contact

Questions? Reach us at support@giftdesk.com.

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